Product & Features
Q: What is the difference between FOSOTO FT-Y9 and FT-Y16?
A: The FT-Y9 is designed for downward lighting use only—ideal for close-range work like lash extensions, facials, and skincare.
The FT-Y16 features a 360° fully rotatable lamp head up and down, perfect for multi-angle lighting needs such as tattooing, makeup, photography, and clinical work.
Q: What makes the FOSOTO Half Moon Lamp different from other floor lamps?
A: FOSOTO's Half Moon Lamps are medical-beauty grade. Featuring ultra-high CRI 97+, IEEE 1789 flicker-free certification,
full-spectrum LED, and stable 15V SELV power—our lights offer unmatched brightness, color accuracy, and eye safety. The elegant arc design allows ergonomic placement without casting shadows.
Q: Is a phone holder included?
A: Yes, all our main models come with a detachable and adjustable phone holder for filming, live streaming, or client photos.
Q: What certifications do you have?
A: All FOSOTO lights meet international safety standards including CE, FCC, RoHS, LVD, UKCA, UL, PSE, CB, SAA, BS, KCC, and IEEE Flicker-Free. We also hold global patent design rights.
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Orders & Pricing
Q: How about the price? Can you make it cheaper?
A: Our prices reflect the use of premium LEDs, certified safety adapters, and patented designs. However, we do offer wholesale
pricing, volume discounts, and OEM terms. Let us know your quantity and business model—we’ll recommend the best deal.
Q: How can I place an order?
A: You can order directly via our website, or contact us via email/WhatsApp for a custom invoice. We support PayPal, bank
transfer, Alibaba Trade Assurance, and more.
Q: Can I customize my logo? What is the MOQ?
A: Yes, we offer custom logo printing from just 1 unit. Please send your logo file (JPG, PNG, AI, or PDF) and we’ll prepare a visual mockup.
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Shipping & Logistics
Q: Do you ship globally? How long is delivery time?
A: Yes, we ship worldwide. Orders ship from China or our regional warehouses (Europe/USA/Mexico). Delivery usually takes 5–12 business days, depending on the region.
Q: What shipping methods do you offer?
A: We offer standard express (DHL, FedEx, UPS), air freight, and sea freight for large-volume orders. Amazon FBA prep & labeling also available.
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Technology & Safety
Q: Why 15V SELV adapter – how is it safer than 36V?
A: Many lamps use 36V non-isolated drivers to cut costs, but this may risk electric leakage. FOSOTO uses 15V SELV (Safety Extra Low Voltage) power supplies—fully isolated and globally certified—to ensure maximum user safety, especially in close-contact beauty environments.
Q: How durable and stable are your rotating lamp heads?
A: Our 360° rotatable lamp heads use reinforced internal shafts and alloy joints, tested for over 10,000 rotation cycles without loosening.
Q: How long do your lamps last?
A: Our LED modules are rated for 50,000+ hours, equivalent to 10+ years of regular salon use.
Q: Are your lamps flicker-free and eyesafe?
A: Yes. All FOSOTO lamps pass the IEEE 1789-2015 flicker-free test, with zero visible flicker under camera or long use. Ideal for sensitive eyes and video use.
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Warranty & Support
Q: What is your warranty policy?
A: FOSOTO products come with a 1-year limited warranty covering manufacturing defects. Lifetime tech support is available.
Q: How do I get support or return a product?
A: Contact our support team via email or WhatsApp. We will guide you through warranty claims, part replacements, or return/refund processing. Return policies may vary by region.
